My previously ruined hairstyle from another salon was professionally and completely salvaged and improved here! After a brief consultation, the owner took excellent care of me. I'm thrilled with the result and will definitely be back. The price was reasonable, and the COVID-19 hygiene measures were observed. (This shouldn't need mentioning, but as I've discovered, it's not the case in every salon.)

I made an appointment by phone. When I asked about the approximate price range for a women's haircut (which is quite important for a student), I was unable to get any information. I tried to briefly describe what I was looking for so that they might be able to give me a price, but the woman on the phone showed no interest whatsoever. When I said that I absolutely couldn't keep the appointment under these circumstances, she simply said "okay" and hung up. Unfortunately, that's not what I call customer-oriented service.

I used to be a regular customer and was very satisfied for a long time. Unfortunately, that has changed drastically in recent appointments. Even at my second-to-last appointment, I wasn't happy with the highlights, as the roots were clearly visible again after a short time, so I felt like I needed to go back to the hairdresser after only about one to two weeks. Furthermore, significantly more hair was cut off than I had requested, which was particularly disappointing. My last visit was for a touch-up. While the work was technically improved, I felt there was a lack of explanation and guidance. The way my criticism was handled was disappointing: instead of showing understanding or working together to find solutions, I felt like the responsibility was being shifted onto me as the customer. The interaction with colleagues during the appointment also seemed more defensive than solution-oriented. In addition, I found the service (post-COVID) to be rather inattentive. Especially with highlights, when you're sitting there for several hours, it would have been nice to be offered a drink or water/coffee – that's a basic service in my opinion. For me, trust is crucial when choosing a hairdresser – and unfortunately, that trust has been lost here. I understand that many blonde highlights create a lighter overall look. However, I expect a hairdresser to professionally work and explain the roots in such a way that they appear soft and aren't visible after only a short time. I also expect a respectful approach to criticism, where I feel valued as a customer.